At One Fee Stays, we strive to provide our guests with a transparent and efficient booking and refund
process. Please read the detailed refund policy below to understand the terms and conditions applicable to
cancellations and refunds.

1. Cancellation Policy
   Guests may cancel their booking up to 4 days prior to the arrival date to be eligible for a refund.
   Cancellations made less than 4 days before the arrival date will not qualify for any refund, and the full booking
   amount will be retained as per policy.
2. Refund Processing
   Convenience Fee: A convenience fee of 1% of the total booking amount will be retained and is non-
   refundable. This fee covers administrative and processing charges.
   Refund Timeline: Refunds for eligible cancellations will be processed within 14 working days from the date
   of the cancellation request.
   Mode of Refund: The refund will be credited to the original payment method used during booking (e.g.,
   credit card, debit card, or bank transfer).
3. Non-Refundable Circumstances
   The following scenarios are not eligible for a refund:
   Late Cancellations: Cancellations made less than 4 days before the scheduled arrival date.
   No-Shows: Failure to check in on the arrival date without prior cancellation.
   Policy Violations: Non-compliance with the cancellation terms outlined in this policy.
4. How to Cancel a Booking and Request a Refund
   To cancel your booking and request a refund, please follow these steps:
   Contact our customer support team via email at [Insert Email Address] or call [Insert Phone Number].
   Provide your booking ID, contact information, and the reason for cancellation.
   Once the cancellation request is confirmed, we will initiate the refund process.
5. Additional Notes
   Refunds will be calculated after deducting the 1% convenience fee from the total booking amount.
   Working days are Monday through Friday, excluding public holidays.
   Guests are advised to review the cancellation window and plan changes to their bookings accordingly to avoid
   charges.
   For further assistance or clarification, feel free to contact us. Our team is here to ensure your experience with One
   Fee Stays remains smooth and enjoyable.
   This clear and concise refund policy aims to provide transparency and assurance for all guests booking with One Fee
   Stays.