Welcome to our FAQ page, where we’ve compiled answers to common questions to make your booking experience seamless. Whether you’re looking for personalized recommendations, need help with your reservation, or have questions about the booking process, you’ll find everything you need right here.
Still need assistance? Our customer support team is available 24/7 to help you with any further queries!
Recommended for you
Yes! Based on your search history, preferences, and previous stays, we provide tailored recommendations to help you find the perfect hotel.
Consider factors like location, amenities, customer reviews, and your budget. Use our detailed filters to narrow down your options and find a hotel that suits your needs.
Yes! Join our loyalty program to earn points with every booking, which can be redeemed for discounts, upgrades, or other exclusive benefits.
Booking Questions
Simply search for your destination, choose your preferred hotel, select your room type, and complete the booking process by entering your payment details. You’ll receive a confirmation email with all the booking details.
Yes, you can modify or cancel your booking by logging into your account and navigating to the “My Bookings” section. Please check the hotel’s cancellation policy before making changes, as some bookings may be non-refundable.
Most hotels require a valid credit card for booking. However, some hotels offer a “Pay at Hotel” option, where you can pay upon arrival. Check the payment details at checkout for availability.
Hotel amenities, including breakfast, Wi-Fi, and parking, will be listed in the hotel details under “Room Amenities” or “Hotel Policies”. Make sure to review this section before booking.
Absolutely! We use advanced encryption and secure payment gateways to ensure all your transactions are protected.
Help on your reservations
First, check your spam or junk folder in your email. If you still don’t see the confirmation, log in to your account to view your booking details or contact our customer support team for assistance.
You can modify your check-in and check-out dates by visiting the “My Bookings” section of your account. Select the booking you wish to modify, and follow the prompts. Please note that changes may be subject to availability and additional charges.
ast-minute cancellations may incur fees depending on the hotel’s cancellation policy. Some hotels offer free cancellations up to a certain time, while others may charge for late cancellations. Check your booking’s specific terms before proceeding.
If your booking is eligible for a refund, log into your account, go to “My Bookings,” and initiate the refund request. Our support team will process your request based on the hotel’s cancellation policy. Refunds may take a few business days to reflect in your account.
Yes! During the booking process, you’ll have the option to add special requests. While we forward them to the hotel, availability is subject to confirmation by the hotel at check-in.
If you experience any issues during your stay, contact the hotel staff directly for immediate assistance. If the issue persists, reach out to our 24/7 customer support team for further help.